Gift cards

Gift cards let customers pay with stored value on your storefront. You can issue cards manually in the vendor app, or sell gift-card products so customers buy a card at checkout and receive the code by email. Gift cards are not the same as promo codes—they hold a balance that can be used across one or more orders until it runs out.

Open gift cards

1. Select your location from Locations.
2. In the sidebar, open Settings.
3. Open the Gift Cards tab.

You will see:

• Selling Gift Cards — master switches for selling gift cards on the storefront
• Gift Card Amounts — the amounts customers can buy (for example $25, $50, $100), each with an Active toggle
• Issued Gift Cards — a list with Name, Code, and Balance (remaining / original amount), plus an Active toggle

Selling gift cards

Use this when customers should buy a gift card on your storefront (instead of you creating the code yourself).

Turn selling on

1. Open Settings → Gift Cards.
2. Under Selling Gift Cards, turn on Sell gift cards. Show on food menus switches on with it, so gift cards appear as a Gift Cards section on every storefront menu without you placing them by hand. Turn it off if you only want to sell them on their own.
3. Click Save.

When Sell gift cards is off, gift cards are hidden from the storefront even if they are still on a menu.

Under the toggles, Sell gift cards on their own tells you whether customers can buy a card without ordering food. It reads Not set up until you click Set up standalone shop (or create a Digital menu yourself in Menus). You need at least one active amount before the button is available — see Sell gift cards on their own.

Add the amounts you sell

1. Open Settings → Gift Cards and find Gift Card Amounts.
2. Click Add Amount, enter the value (for example 50), and save. Repeat for each amount you want to offer.
3. Optionally click Allow Custom Amount and set a Minimum amount and Maximum amount so customers can choose their own value at checkout.

Each amount is created for you as a tax-free gift-card product—you do not need to visit Products. Inventory does not apply.

To stop offering an amount, use its Active toggle. To take it off the list entirely, use the delete action. Neither affects cards you have already sold: those keep their balance and stay redeemable.

Sell gift cards on their own

Use this when customers should buy a gift card without ordering food (no pickup or delivery time).

1. Add at least one active amount under Gift Card Amounts.
2. Under Selling Gift Cards, find Sell gift cards on their own.
3. Click Set up standalone shop and confirm.

Pavement creates a Gift Cards menu on your storefront (Digital fulfillment, no scheduling), adds your current amounts to it, and turns on Show on front so customers can reach it. The status changes from Not set up to the menu name.

You can rename or change that menu anytime under Menus — use Edit in Menus on the Gift Cards page to get there.

Put gift cards on a menu (optional)

You can also sell gift cards in two ways without using the one-click setup:

To create a Digital menu manually:

1. Open Menus → New Menu.
2. Under Fulfillment Mode, choose Digital (no scheduling).
3. Save, then add your gift-card amounts to a section on that menu.

Digital menus skip Available Hours, Fees, and Order Timing in menu settings—customers go straight to adding items and checkout.

If the standalone menu is hidden from your storefront, Sell gift cards on their own warns you—turn on Show on front for that menu so customers can reach it.

What the purchaser receives

After a paid gift-card purchase:

1. The order funds a new gift card (unique code, face amount from the line).
2. Pavement emails the purchaser a separate gift-card message (in addition to the order receipt) with:
   • Location name
   • To / From / Message (captured when adding the gift-card product; same values apply if quantity is greater than 1)
   • Code(s) and amount(s)
   • A link to buy / order on that location’s storefront

The purchaser can forward the code to the recipient. Redeeming still works only on the location that sold the card.

Customers cannot apply an existing gift card or promo code when buying a gift-card product.

Create a gift card (manual issue)

Use this when you want to create a code yourself (for example, for a walk-in or phone order).

1. On Settings → Gift Cards, click Add (or the equivalent create button).
2. Fill in:
   • Name — a label for your team (for example, the customer’s name or “Holiday 2026”).
   • Dollar Amount — the starting balance on the card.
   • Active — leave on so customers can redeem it.
3. Save.

Pavement generates a unique code automatically. After save, the code appears in the list (and when you edit the card). Share that code with the customer.

Edit or disable a gift card

1. Open Settings → Gift Cards.
2. Click the card (or its actions menu) to edit.
3. Update Name or Active as needed, then save.

Turn Active off to stop new redemptions. The remaining balance is unchanged until you enable the card again.

Use delete only if the card should be removed entirely (for example, created by mistake). Prefer disabling if the card may still need a record.

How customers use a gift card

On your storefront:

1. The customer builds a cart and opens Order Summary.
2. They enter the gift card code and click Apply (they can apply more than one card if needed).
3. The order total still shows the full amount; gift card credit reduces what they pay by card or cash.
4. At checkout they complete payment for any remaining amount (or pay fully with gift card if the balance covers the order).

If a gift card has no remaining balance, is inactive, or was created for a different location, the storefront will reject the code.

Seeing gift cards on an order

When a customer paid partly or fully with a gift card:

1. Open the order from Orders.
2. On the order Total row, expand the accordion (if shown).
3. You will see lines such as:
   • Paid by Gift Card (••••XXXX) — amount taken from the card
   • Paid by [payment method] — amount charged to card, cash, or test payment

The PDF receipt download uses the same breakdown.

Balance tips

Troubleshooting

Related guides

• Location settings
• Work the order board
• Edit an order
• Banking and payouts (Stripe)