Banking and payouts (Stripe)
Connect Stripe, complete onboarding, and manage payouts
Pavement uses Stripe Connect so your location can accept payments and receive payouts. Banking settings are under Settings → Banking.
Before you begin
- You need permission as a store owner (or equivalent) for the location.
- Have your business and banking details ready—Stripe will ask for legal name, tax information, and payout account as required in your region.
Connect or continue Stripe onboarding
- Open your location from Locations.
- Go to Settings in the sidebar, then Banking.
- If you are not connected yet, follow Connect with Stripe (or Continue setup).
- Complete Stripe’s onboarding forms in the window or redirect—do not close until Stripe confirms success.
- Return to the vendor app; the Banking page should show a connected status.
Re-authenticate or update banking
If Stripe asks you to verify again:
- Open Settings → Banking.
- Use Re-authenticate or the link Stripe provides.
- Finish the prompts in Stripe, then confirm status back in the vendor app.
View payouts
When payouts are enabled for your account:
- Stay on Settings → Banking.
- Open Payouts or a specific payout entry to see amounts and dates.
- For detailed tax documents or bank changes, use the Stripe Dashboard link when offered.
Payout timing and reserve rules are set by Stripe and your account type. Contact Stripe or Pavement support if a payout is delayed beyond Stripe’s stated window.
Troubleshooting
| Problem | What to try |
|---|---|
| Onboarding stuck | Refresh Banking and resume Continue setup. |
| Charges work but no payouts | Confirm identity and bank account in Stripe; check for outstanding requirements in Stripe. |
| Wrong legal entity | Do not create a second Connect account—contact Pavement support to fix entity details. |