Manage your team

Store owners can add staff so managers, kitchen, and front-of-house can sign in to the vendor app (and mobile app) without sharing the owner login.

Staff accounts are managed from the Locations page under the Team section. Only the store owner sees Team; other staff see their assigned locations but cannot add or edit people.

Before you begin

Sign in as the store owner.
Open Locations (the page that lists your stores after sign-in).
Scroll to the Team card (below Locations, above Add-Ons when those are shown).

Add a staff member

On Locations, open the Team section.
Select Add Staff.
Fill in Account details:
- Username — what they type at sign-in (must be unique across Pavement, not just your store).
- First name / Last name — optional; shown in the team list.
- Email — optional but recommended for password recovery.
- Password and Confirm password — see Password rules.
Set Location access (see below).
Set Permissions (see below).
Select Create staff member.

The new person can sign in with the username (or email, if you provided one) and password you set. They land on Locations and only see stores/locations you assigned.

Usernames must be unique platform-wide. If KitchenManager is already taken by another business, choose something specific to your store (for example acme-kitchen) or use a person-based name. Prefer a real email so they can reset their password later.

Password rules

Staff passwords must meet all of the following:

At least 8 characters
At least one number
At least one special character

Share the temporary password securely and ask them to change it after first login when you use email-based recovery.

Location access

Choose where this person can work:

Option	Behavior
Access all locations	They see every location on this store.
Specific locations (toggle off “all”)	Check only the venues they should open.

Staff who are not assigned to a location will not see it in the list after sign-in.

Permissions

New staff start with Orders only until you turn permissions on. Orders (board, history, time control) stay available at their assigned locations even when every permission below is off.

Permission	What they can use
Can create refunds	Issue refunds on orders
Can access settings	Location Settings (banking, promos, gift cards, notifications, system, and related setup)
Can access menus	Menus, products, and pricing edits
Can access designer	Storefront Designer
Can access integrations	Integrations (for example delivery providers)

Store owners always have full access; these toggles do not limit the owner account.

Example setups

Role	Typical toggles
Floor / kitchen	All off → Orders only
Shift lead	Refunds on; others off
Manager	Refunds, Settings, and Menus on; Designer / Integrations as needed

Manage or remove staff

In the Team list:

Select Manage on a person to change location access or permissions. Username is read-only after create.
Select Remove to take them off this store. Confirm when prompted.

Removing staff from the Team list stops their access to this store. Contact Pavement support if you also need the login fully deactivated elsewhere.

They sign in the same way as owners — see Sign in to the vendor app.
On Locations, they only see locations they can access.
Inside a location, the sidebar hides areas they are not allowed to use (Menus, Settings, Designer, Integrations).
They do not see Team, Add-Ons, or Manage Billing.

On the mobile app, staff use the same login and only see assigned locations for orders and related floor tools.

Troubleshooting

Problem	What to try
“Username already exists”	Pick a different username; it must be unique across Pavement.
Password rejected	Meet the password rules (length, number, special character).
Staff cannot see a location	Edit them with Manage and assign that location (or turn on Access all locations).
Staff cannot open Menus / Settings	Turn on the matching permission under Manage.
You do not see the Team section	Only the store owner can manage team. Sign in with the owner account.