Work the order board
View, accept, and update orders across status columns
The Orders page is your order board: orders grouped by status so your team can see what needs attention.
Open the order board
- Select your location from Locations.
- In the sidebar, click Orders.
- Orders appear in columns by status (for example: new, in progress, ready, completed—labels may vary by setup).
Handle a new order
- Find the order in the leftmost or new column.
- Click the order card to open details.
- Review items, customer info, pickup or delivery time, and notes.
- Update status as your kitchen or service flow progresses (for example: accepted → preparing → ready).
- Save or confirm changes in the order detail panel.
You may hear a notification sound when orders arrive. Keep the Orders page open during service hours for the fastest response.
Tips for busy periods
- Work left to right across columns so nothing stalls in “new.”
- Use order history for older orders—see Order history.
- For schedule changes on many orders, see Time control (coming soon).